Payment
We accept Paypal as the main payment method. All payments are due prior to an item being shipped. If payment is not received or the payment method is declined, then no items will be shipped.
Shipping Policies
We provide Free Shipping. If an item is damaged during shipping, the buyer must hold the product until the shipping carrier can determine the cause. No items will be accepted for return without an RMA number. Please contact Tyent USA, LLC to obtain an RMA number.
Refund/Return Policy
Items are allowed to be returned and refunded within 75 days from the date of purchase. If an item is damaged during shipping, a replacement item will be sent free of charge and an investigation will be opened with the shipping carrier. No returns will be accepted by Tyent USA, LLC without an RMA number. Buyer must contact Tyent USA, LLC to request an RMA number before shipping any units to Tyent USA for a refund or repair. A 15% restocking fee will be charged for any water ionizers that were used by the buyer. No items will be accepted for return after 75 days.
Cancellation
If a customer wishes to cancel, please contact Tyent USA, LLC to discuss this process. If the item has not shipped, a refund will be issued immediately. If an item has shipped, then the refund will be issued once Tyent USA, LLC receives the merchandise back at our warehousing facility.